Support
We’re here to help you get the most out of PoCo—kindly and quickly.
Response time
Typically within 24 hours on weekdays.
If you or someone else is in immediate danger, please contact local emergency services.
Frequently asked questions
How does PoCo protect my privacy?
We work to protect your information with privacy-forward design and reasonable security measures. For the most accurate details, please review our Privacy Policy.
Can I change my companion’s name?
If the app supports customization, you can change your companion’s name in Profile & Settings.
Is PoCo free to use?
PoCo may offer free access to get started. If there are paid tiers, you’ll always see pricing clearly before you’re charged.
How do I reset my password?
Use the “Forgot password” option on the sign-in screen. If you’re stuck, email us and we’ll help.
Troubleshooting
- App won’t start: restart your device and try reinstalling.
- Can’t sign in: double-check email/password or use password reset.
- Slow responses: check your connection and try again in a few minutes.