Privacy Policy

Introduction

Welcome to PoCo ("we," "our," or "us"). PoCo is operated by ImSafeNow, Inc. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion app and related services.

By using PoCo, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account Information: Email address, first name, last name
• Profile Information: Companion name, communication preferences
• Message Metadata: Timestamps and message IDs (message content is encrypted and private)
• Phone Number (if enabled): If you choose to receive text message reminders, we collect your phone number and your SMS consent/opt-out status

Information Automatically Collected

• Device Information: Device type, operating system, app version
• Usage Data: App usage patterns, feature interactions
• Technical Data: IP address, browser type, access times

How We Use Your Information

• Provide and maintain the PoCo service
• Personalize your AI companion experience
• Improve our app functionality and user experience
• Send important updates and notifications
• Ensure app security and prevent fraud
• Comply with legal obligations

Text message reminders (SMS)

PoCo may offer optional text message reminders related to care, such as medication-related reminders. These messages are not emergency services and are not a substitute for professional care.

How you opt in (consent)

We collect SMS consent separately from acceptance of our Privacy Policy and Terms. Consent is requested in the app when a user enables critical medication reminders (for example, when marking a medication as “critical”), using a clear, explicit statement (e.g., “I agree to receive text messages from ImSafeNow, Inc.”). The consent checkbox is presented prominently and is unchecked by default.

SMS reminders are optional. You can use PoCo without consenting to receive SMS reminders, but you must opt in to receive reminder texts.

Types of messages and frequency

• Message types: care reminders (including critical medication reminders)
• Frequency: up to 1–2 messages per day (max), depending on your medication schedule

Service provider

We use Twilio as a service provider to send and receive SMS messages. Twilio processes your phone number and message delivery metadata on our behalf to provide this feature.

Opt-out and help

• Stop: Reply STOP at any time to opt out of SMS messages.
• Help: Reply HELP for help.
• Restart: Reply START to re-subscribe after opting out.

Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.

What we collect for SMS

If you enable SMS reminders, we may collect and store:

• phone number
• consent/opt-out status and timestamps
• message metadata (delivery status, timestamps, message IDs)
• limited inbound message content for compliance/processing of STOP/HELP/START keywords

For additional details about the SMS program, see our Messaging Terms.

End-to-End Encryption

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and safety
• With trusted service providers who assist in app operations (for example, Twilio for SMS delivery, if you enable SMS reminders)

Data Security

We implement appropriate security measures to protect your information:

• End-to-end encryption for all messages
• Secure data transmission using HTTPS
• Regular security audits and updates
• Limited access to personal information

Data Retention

We retain your information only as long as necessary:

• Account information: Until you delete your account
• Message metadata: 30 days after account deletion
• Usage data: 12 months for analytics purposes

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Export your data (where technically feasible)

Children's Privacy

PoCo is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: